Delivery information

We do ship internationally. So you may shop for yourself or send gifts to your overseas friends and relatives.

 

We recommend courier services for shipping of the products you ordered. Your rights regarding the delivery of the products shall be governed by the terms and conditions of such a forwarder, which will be available for perusal upon request. By choosing the forwarder we recommend, you agree that we will appoint such a forwarder to handle all the aspects of the delivery on your behalf. We will not be responsible for any act or failure to act on the part of such a forwarder.

 

However, you are free to choose other shipping services or use whichever forwarder for the delivery. In case you wish to use a forwarder which is different from our own suggestion, please contact our Customer Service Representative.

 

Free shipping

If you choose to use the courier that we recommend, free shipping will be provided if you meet the Net Order Amount required.  Door to Door delivery would not be included in Free Delivery service and extra handling would be charge if the location is not routine or non-commercial or non-industrial area.  For detail, please contact us.

 

Delivery time

The forwarder that we recommended strives to provide quick and efficient delivery service to customers but delivery time may vary because of country of delivery, shipping method selected, customs issues, logistic arrangements, weather and seasonal holiday (i.e. Christmas, Chinese New Year, Easter). The forwarder that we recommended has no control over and will not be responsible for any delay.

 

business hours   Monday to Friday, 9:00 am to 6:00pm)(HK GMT +8

 

If payment of an order received by us can be verified before 4 pm on a business day, the shipment will be made by the forwarder within the next business day for Expedited Shipping and within the next two business days for Standard Shipping.

 

Since some of the customs authorities (for instance, UK, France, Germany, Spain or Russia) may take a relatively long time for customs clearance and inspections for up to 4-6 weeks. Should you encounter any difficulties, please contact us for assistance.

 

"First-time Purchase" reminder:

Order processing time may be slightly longer due to the payment verification process with the bank for security control and fraud protection reason. To review your order status, please simply login to "my account".

 

 

 

Shipping Methods (for deliveries to Hong Kong)

 

Shipping Method

Shipping Fee

Net Order Amount (HKD)

Delivery Time

Business days

less than HKD350

HKD350 or above

Local courier service

22

FREE

2 ~ 3

Please note:

  • Non-coverage Area: Outlying islands (except Lantau Island, Ma Wan, Cheung Chau and Lamma Island)
  • Door to Door delivery would not be included in Free Delivery service and extra handling would be charge if the location is not routine or non-commercial or non-industrial area.

For detail, please contact us.

 

 

 

Shipping Methods (for deliveries to China)

 

Shipping Method

Shipping Fee

Net Order Amount (RMB)

Delivery Time

Business days

less than RMB400

RMB400 or above

Local courier service

50

FREE

3 ~ 7

Please note:

  • Since orders to be delivered outside Guangdong province or remote districts (e.g. Gansu, Qinghai, Liaoning, Jilin, Ningxia, Xizang, Xinjiang, Heilongjiang and Neimonggol) may take a relatively long time, the delivery time may take up to 12 days.
  • In accordance with the requirements of Civil Aviation Administration of China, all dangerous articles such as lithium batteries are not admissible for posting by air mail, while cosmetic products in liquid state, powder or compressed gas will possibly fail in airport security check as well.rders which fail in airport security check will be delivered by using "Economy Express" service subsequently and therefore may be subject to a certain delay on logistic re-arrangement.Since mainland China's customs authorities imposed a tighter postal security measures, parcels may be selected for customs clearance randomly and therefore may be subject to a certain delay on delivery time. f orders returned to us are due to customer's refusal to pay tax or inability to make import trade declarations, the customer will be responsible for the shipping fees for the return or resending the goods and /or 15% re-stocking fee for order cancellation.

 

Shipping Methods (for deliveries outside Hong Kong and Mainland China)
For deliveries to Australia & New Zealand & USA only

Shipping Method

Shipping Fee

Net Order Amount (USD)

Delivery Time

Business days

less than 75

75 ~ 149.9

150 or above

Standard Shipping

8

FREE

FREE

14 ~ 21 ##

Expedited Shipping

16

8

FREE

5 ~ 7

 

 

International region 1 - for deliveries to South East Asia

Shipping Method

Shipping Fee

Net Order Amount (USD)

Delivery Time

Business days

less than 75

75 or above

Expedited Shipping

15

FREE

5 ~ 7

 

 

International region 2 - for deliveries to areas or countries OUTSIDE Hong Kong, Mainland China, Australia, New Zealand, USA, International Region 1 & International Region 3

Shipping Method

Shipping Fee

Net Order Amount (USD)

Delivery Time

Business days

less than 100

100 ~ 249.9

250 or above

Standard Shipping #

18

FREE

FREE

14 ~ 21 ##

Expedited Shipping

25

25

FREE

5 ~ 7

 

## Since some of the customs authorities (for instance, UK, France, Germany or Spain) may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.

 

# For Standard Shipping, no single order can exceed 2 kg. If your order is over that limit, we will automatically separate them into several orders to meet the weight requirement. You will be notified all the tracking numbers by email.

 

 

International region 3 - for deliveries to Albania, Belarus, Bosnia, Bulgaria, Croatia, Herzegovina, Latvia, Lithuania, Montenegro, Russia, Serbia, Slovakia or Ukraine

Shipping Method

Shipping Fee

Net Order Amount (USD)

Delivery Time

Business days

less than 100

100 ~ 249.9

250 or above

Standard Shipping #

20

FREE

14 ~ 21 ##

Expedited Shipping

40

20

FREE

7 ~ 14

##  Since some of the customs authorities in Eastern or Southern Europe may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.

#  For Standard Shipping, no single order can exceed 2 kg. If your order is over that limit, we will automatically separate them into several orders to meet the weight requirement. You will be notified all the tracking numbers by email.

 

Free shipping

If you choose to use the courier that we recommend, free shipping will be provided if you meet the Net Order Amount required.  Door to Door delivery would not be included in Free Delivery service and extra handling would be charge if the location is not routine or non-commercial or non-industrial area.  For detail, please contact us.